TUI

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Reviews about TUI

• Zack Halhead

  06.08.2018
  ★ ☆ ☆ ☆ ☆
  Worse holiday ever. Promised discount, late checkout, low deposit, pay balance off 90 days before flying, transfer. Got transfer and low deposit. Had to make another payment towards deposit within 8 weeks which they don't tell you till after you booked, had to fight for the discount I was promised and late checkout never done. Staff tell you one thing and do another. 5 months before our holiday told hotel was getting refurbished but open by the time we go. Two days before told it's not open and given no choice of hotel just told this is where they put you. Meant to be a 4 star hotel when it's a 3 star so lied to again. Hotel does not have a Thompson rep, adult hotel not suitable for young adult or children ( there a 17,22 & 29 year old going). When call hotline to sort issues your told that you had a choice and that you agreed 2 days before you even knew. Told that they spoken to branch but when you call you are told different. Would not trust them again. They tell you they will give you the best exchange rate. When you shop around and go back to them will the rates they tell you they can't match it so they don't give you the best exchange rate. In t&c states that if there a major change to booking they compensate you but received nothing. Told nothing they can really do while you on holiday to call the holiday line so your piggy in the middle

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